Refund Policy

Last updated: 21 September 2026

AllShots event plans are one-time purchases that apply to a single event. This page explains when a purchase can be refunded and how to ask for one. It forms part of our Terms of Service.

1. Where you bought decides who refunds

• Bought on the web (allshots.app). Web purchases are sold by Paddle.com Market Ltd. (UK) and Paddle.com Inc. (US), our authorised reseller and merchant of record. Paddle issues the invoice and processes the refund. Ask us first (see section 4) — we approve eligible refunds and Paddle pays them back to your original payment method, usually within 5–10 business days.
• Bought in the App Store. In-app purchases are sold by Apple. Only Apple can refund them: request a refund at reportaproblem.apple.com. We cannot see your Apple payment details and cannot issue App Store refunds ourselves, but we treat every Apple refund the same way as a web refund (section 3).

2. When a web purchase is refundable

• Before the event has started — 14 days, no questions asked. If no guest has joined and no photo has been uploaded to the event, you can ask for a full refund within 14 days of purchase. This is also your statutory right of withdrawal as an EU/UK consumer; the same 14-day window applies to everyone, wherever you live.
• Once the event has been used (a guest joined or a photo, video, note or voice memory was added), the plan has been consumed and is no longer refundable, except where the service did not work as described.
• If AllShots did not work — guests could not join, uploads failed, or the plan was not applied to your event — write to us within 30 days of the event with the event code. We will fix it or refund it.
• Duplicate charges (for example, you paid on the web and in the app for the same event) are always refunded in full.

3. What happens to the event after a refund

A refund returns the event to the free plan: the paid limits (extra guests, higher photo limit, video, notes, voice memories) are switched off. The event is not deleted and photos already uploaded are not removed; they stay available under the free plan's storage window described in the Terms. Downloads of the full album (ZIP export) are disabled for refunded events.

4. How to ask for a refund

Email allshots.app@gmail.com from the address you used at checkout, with:

• the six-character event code (for example AB3K7X), and
• the Paddle order number from your receipt email (web purchases).

We answer within two business days. Approved web refunds are issued by Paddle to the original payment method. For App Store purchases we will point you to Apple's refund page and, once Apple confirms the refund, adjust the event as in section 3.

5. Chargebacks

If you dispute a web charge with your bank instead of contacting us, the event is returned to the free plan while the dispute is open. Please write to us first — it is faster, and we refund every eligible purchase.

6. Contact

Boz Apps, proprietor Berk Özdoruk, Halilim Street No 5, Bodrum, Türkiye · allshots.app@gmail.com

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